Another mode in which to get support for Rocks is through "Office Hours". The idea is to have a set time in which members of the Rocks community can have a one-on-one live conversation with a Rocks developer.
Office Hours is held every Tuesday from 11:30 AM to 12:30 PM Pacific Time. If that time slot is inconvienient for you, send a note to firstname.lastname@example.org and we'll try to set up an appointment.
To contact a Rocks developer during Office Hours, you can:
Make an audio or video conference call with Skype to the username "rocksclusters".
Call the number 858.866-9422 (country code 1).